1. Agreement to Terms
These Terms and Conditions (“Terms”) govern your access to and use of the Coast to Cabin Partners website and the services offered by Coast to Cabin Partners (“Coast to Cabin,” “we,” “us,” or “our”).
By accessing our website, submitting a form, booking a call, or buying or using our services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use our website or services. If you use our services on behalf of a business, you represent that you have authority to bind that business to these Terms.
2. About Our Services
Coast to Cabin provides specialist support to short-term rental (“STR”) owners, co-hosts, and property-management teams, including:
Revenue Management & Listing Optimization: Daily pricing optimization, booking pace and occupancy analysis, market and competitor analysis, minimum-stay and gap strategy, listing content and positioning, photo sequencing, revenue forecasting, and new listing creation.
24/7 STR Operations: Guest communication and support, guest verification and property protection, cleaning and turnover coordination, maintenance and vendor coordination, guest experience support, and damage and claims support.
STR Bookkeeping: Monthly bookkeeping and reconciliation, OTA/PMS/bank reconciliation, property-level financial reporting, expense visibility, vendor bill workflows, and tax-ready books.
Complete Partnership: All of the services above, combined into one coordinated partnership.
Property Launch: A one-time setup service that brings a new property into the Coast to Cabin service system.
Each client’s specific scope of services is described in the applicable proposal, order form, onboarding documentation, or service agreement (each, a “Service Agreement”). If a Service Agreement conflicts with these Terms, the Service Agreement controls.
3. Not a Traditional Property Manager; Owner Control
Coast to Cabin is an independent service provider. Unless a Service Agreement expressly states otherwise, we are not a real estate broker, licensed property manager, law firm, CPA firm, tax adviser, insurance provider, or financial adviser.
Your Property: You keep ownership and control of your property, listings, and accounts.
Your Revenue: Rental revenue goes directly to your accounts, not through Coast to Cabin.
Your Rules: We work within the access permissions, operating preferences, spending thresholds, approval requirements, and escalation procedures set during onboarding.
You are responsible for final decisions about your property and business.
4. Eligibility & Client Responsibilities
You must be at least 18 years old and able to form a binding contract to use our services. As a client, you agree to:
Provide accurate, complete, and current information about your property, accounts, vendors, and finances, and tell us promptly when anything changes.
Grant and maintain the access needed to deliver your selected services, and make sure you are authorized to grant that access.
Keep your property safe, habitable, adequately insured, and compliant with all applicable laws. This includes zoning, short-term rental permits and licenses, occupancy taxes, HOA rules, and safety requirements.
Follow the terms and policies of the booking platforms and software you use.
Manage your relationships with your cleaners, vendors, and contractors and pay them, unless we agree otherwise in writing.
Respond to approval requests and escalations in a timely manner.
5. Fees, Billing & Payment
Our services are generally billed at a flat monthly rate per property, with no percentage-of-revenue management fee. Rates follow the pricing published on our website or stated in your Service Agreement.
Published prices are “starting at” rates. The per-property rate may drop as you enroll more properties.
Portfolios of 50 or more properties receive custom pricing.
A one-time Property Launch fee may apply to each property. It is waived for properties enrolled in Complete Partnership.
Unless otherwise stated:
Fees are billed monthly in advance and are due when you receive the invoice or on the recurring billing date.
You authorize us or our payment processor to charge your payment method on file for recurring fees.
Fees do not include taxes, which you are responsible for paying.
Fees do not include third-party costs, such as:
cleaning, maintenance, repairs, and supplies
software subscriptions and platform fees
guest-verification or damage-protection fees
vendor charges
We may suspend services if payments are late.
We may change our pricing with at least 30 days’ prior written notice.
Except where required by law or stated in a Service Agreement, fees you have paid are non-refundable, including for partial months.
6. Term, Cancellation & Termination
Services begin on the date stated in your Service Agreement, or when onboarding is complete. They continue month to month unless otherwise agreed.
Cancellation by either party: Either party may cancel by giving written notice as specified in the Service Agreement. If no notice period is specified, 30 days’ written notice is required.
Suspension or termination by Coast to Cabin: We may suspend or end services immediately if you:
fail to pay fees
breach these Terms
provide false information
engage in unlawful activity
create a safety risk to our team, guests, or vendors
After termination, you remain responsible for fees accrued up to the effective termination date.
We will cooperate in a reasonable transition, remove our access to your systems, and return client records or make them available as described in the Service Agreement.
7. Performance Results & No Guarantees
Short-term rental performance depends on many factors outside our control, including market demand, seasonality, local regulations, competition, economic conditions, property condition, guest behavior, platform algorithms, and owner decisions.
Case studies, examples, forecasts, and projected results on our website or in reports show past or potential outcomes. They do not promise or guarantee future revenue, occupancy, average daily rate, reviews, or profitability. We do not guarantee any specific financial or operational result.
8. Third-Party Platforms, Vendors & Services
Our services rely on and interact with third-party platforms and providers, including:
booking channels such as Airbnb and Vrbo
property-management systems such as Hostaway
dynamic pricing tools
guest-verification and damage-protection providers
accounting software
cleaners and local vendors
We do not own or control these third parties. We are not responsible for their availability, performance, policies, fees, decisions (including claim outcomes or account actions), or acts and omissions.
Vendors and cleaners are engaged by or on behalf of the owner. They are not employees or agents of Coast to Cabin. Your use of third-party services is subject to their own terms.
9. Guest Support, Verification & Claims
We provide guest communication, verification, service recovery, and damage and claims support according to your operating preferences and approval thresholds.
Discounts, refunds, and spending above agreed thresholds require your approval.
We will make reasonable efforts to document damage and help with applicable OTA claims, security deposits, or damage-protection processes. We do not guarantee that any claim will be approved or that any amount will be recovered.
We are not responsible for guest conduct, property damage, theft, personal injury, or losses caused by guests, vendors, or third parties.
10. Emergencies
Our 24/7 operations team escalates emergencies according to the procedures set during onboarding. We are not an emergency response service. If there is immediate danger to life, health, or property, guests, owners, and vendors should call 911 or the appropriate local emergency services first.
11. Bookkeeping & Financial Information
Our bookkeeping services rely on information from you, your financial institutions, booking platforms, and third-party software.
We do not audit, review, or verify the underlying data beyond the reconciliation procedures described in your Service Agreement.
Our services do not include tax preparation, tax filing, tax advice, legal advice, or investment advice.
Financial reports are prepared for handoff to your CPA or tax professional, who is responsible for your tax returns and tax positions.
We do not hold, move, or control your rental revenue.
Vendor bills and payments are prepared for you to review and approve.
12. Account Access & Confidentiality
You authorize Coast to Cabin to access the accounts and systems you connect so we can deliver your selected services. We will use that access only as needed to provide the services and only as you instruct.
Each party agrees to keep the other party’s non-public business, financial, and property information confidential.
Each party will use that information only for the purposes of this relationship, unless the law requires disclosure. Our Privacy Policy describes how we handle personal information.
13. Intellectual Property
All content on our website is owned by or licensed to Coast to Cabin and is protected by intellectual property laws. This includes text, graphics, logos, designs, report templates, methodologies, and software.
You may view and print website content for personal, non-commercial use only. You may not copy, reproduce, distribute, modify, or create derivative works from it without our prior written permission.
You keep ownership of your property photos, listing content, and data. You grant us a limited, non-exclusive license to use them to provide the services. With your permission, we may feature anonymized or approved results in case studies and marketing materials.
14. Acceptable Use of the Website
You agree not to:
use the website for unlawful purposes
submit false or misleading information
try to gain unauthorized access to the website, servers, or accounts
introduce viruses or malicious code
scrape, crawl, or harvest data without permission
interfere with how the website works
impersonate any person or entity
15. Disclaimer of Warranties
Our website and services are provided “as is” and “as available.” To the fullest extent permitted by law, Coast to Cabin disclaims all warranties, express or implied. This includes warranties of merchantability, fitness for a particular purpose, title, and non-infringement.
We do not warrant that the website will be uninterrupted, error-free, or free of harmful components, or that its information is complete or current.
16. Limitation of Liability
To the fullest extent permitted by law, Coast to Cabin and its owners, employees, contractors, and affiliates will not be liable for any:
indirect, incidental, special, consequential, exemplary, or punitive damages
lost profits, lost revenue, or lost bookings
loss of data, reputational harm, or property damage
This applies to anything arising out of or related to the website or services, even if we were advised such damages were possible.
Our total liability for any claim arising out of or related to these Terms or the services will not exceed the fees you paid Coast to Cabin for the affected property during the three (3) months before the event that led to the claim.
17. Indemnification
You agree to indemnify, defend, and hold harmless Coast to Cabin and its owners, employees, contractors, and affiliates from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:
your property
your breach of these Terms or a Service Agreement
your violation of any law, regulation, platform policy, or third-party right
the acts or omissions of your guests, cleaners, vendors, or contractors
inaccurate information you provide
18. Governing Law & Dispute Resolution
These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-law rules.
Before filing any claim, both parties agree to try to resolve the dispute informally. The party with the concern will contact the other in writing, and both will negotiate in good faith for at least 30 days. If that does not resolve the dispute, it will be decided exclusively in the state or federal courts located in Florida, and each party consents to those courts’ jurisdiction.
19. Changes to These Terms
We may update these Terms from time to time. When we do, we will change the “Effective Date” at the top of this page. We will tell active clients about material changes by email or other reasonable means. If you keep using the website or services after changes take effect, you accept the updated Terms.
20. General Provisions
Independent Contractors: You and Coast to Cabin are independent contractors. Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship.
Force Majeure: We are not liable for delays or failures caused by events beyond our reasonable control. Examples include natural disasters, severe weather, power or internet outages, platform outages, pandemics, labor shortages, and government actions.
Severability: If any provision is found unenforceable, the rest of these Terms remain in full effect.
No Waiver: If we do not enforce a provision, we can still enforce it later.
Assignment: You may not assign these Terms without our written consent. We may assign them as part of a merger, acquisition, or sale of assets.
Entire Agreement: These Terms, our Privacy Policy, and any Service Agreement are the entire agreement between you and Coast to Cabin on these subjects.
21. Contact Us
If you have questions about these Terms, please contact us:
Coast to Cabin Partners
Email: info@coasttocabinpartners.com
